Keeping Employee Confrontation Professional

Spring 2010 Michelle was my assistant, and she was a stellar one at that.  In my absence the store didn’t miss a beat and when I went onto pursue bigger better things she took over the store in my stead, successfully running it for years.  When I left my position as DM to raise my… Read More

Giving Belonging

Here we tread down slippery ground, one of the most difficult aspects of management to juggle, particularly in retail. We must get to know our employees on a personal level without befriending them.  But we must understand who they are to inspire them and to motivate them.  We must know what they need us to communicate to them.  One… Read More

Why Struggling Employee’s should Speak Out!

When I interviewed Chris he had the look of a person who was genuine and friendly.  He had an inviting smile that customers would melt for, and I knew he had the job before even asking my first question.  His answers were confident and he spoke highly of his achievements at past employment, jobs that most people… Read More

Communication: How to Give Feedback

Last Tuesday I discussed the importance of consistent feedback from management to employees, but I did not cover how to administer this feedback.  I once had an assistant who had an incredibly rash way of offering feedback to employees, most of her feedback was more damaging than helpful.  Frustrated I went to my extremely wise roommate at… Read More

Creating Competency

Here we tread down slippery ground, one of the most difficult aspects of management to juggle, particularly in retail. We must get to know our employees on a personal level without befriending them.  But we must understand who they are to inspire them and to motivate them.  We must know what they need us to communicate… Read More