Confronting Employees: Unmotivated

I was a college student who just happened to have the highest seniority in a store that had endured (barely) without a manager for nearly eight months.  I held no training, really in anything, considering I honestly had originally only intended this to be a part-time summer gig; a first and only intended experience in the world of retail.… Read More

Field Training

One of the beauties of customer service is that we have the rare opportunity to play both sides of the field at any given point of our day.  I once had a boyfriend who was also a store manager in my company (yes one of those forbidden and torrid long distance in work affairs) who… Read More