Snow Days & “No” Days

It wasn’t until I had been a manager for the company for years that I even knew it was a possibility to opt out of opening your store for inclement weather and hazardous conditions. “I just tell the managers, if there hasn’t been one customer in an hour, go home,” she told me, just as if… Read More

7 Funny Side Effects Of Working Customer Service

So you’ve landed your first huge gig in the retail industry.   As you are obviously so excitedly preparing yourself for all the possibilities of this wondrous opportunity let me warn you there may be unexpected side effects. Queu musical montage of mid-life socialites leaping through wheat fields and paddling boats Random Public Outbursts I… Read More