The Case of the Turquoise Wallet

The first store I worked was in a town that was a hub for a plethora of tiny farming communities that surrounded it.   When there was a school break, holiday, or just an extended weekend our mall was crowded with eager customers.  These customers were people who a trip to a mall was a real… Read More

What it Means to be Present in Your Store

It was my first Black Friday as store manager and I strolled into the shop around 1 or 2 in the afternoon.  I noticed a 17 year old pimple faced boy with a sideways cap cross my path as I made my way to the back room.  He was holding in one hand a mini… Read More