Tend to Your Own Grass: A Retail Parable

It was just as all the stores in the central time zone were shutting down when I stepped out of my flight from Phoenix and onto the bright shimmering white ceramic tiles of the DFW airport.  The layover would be about an hour.  I loved traveling late at night, the airport seemed to slow from… Read More

7 Keys to Firing Fair

Sometimes as managers of any field we reach a point with an employee that we are out of resources to truly help them succeed.  Their progress and motivation is not there despite our endless efforts of encouragement, and repetitive training.  Let’s face it some people are just not made for some jobs, this does not… Read More

5 Simple Tips to Extinguish Employee Burn-Out

It happens to everyone, even your brightest most valuable players will hit burn out every once and awhile.   Although we would love to be the everlasting support and cheerleaders to every member of our team twenty four hours a day, seven days a week there will be times when our employee’s motivation may fall… Read More

Confronting Employees: Unmotivated

I was a college student who just happened to have the highest seniority in a store that had endured (barely) without a manager for nearly eight months.  I held no training, really in anything, considering I honestly had originally only intended this to be a part-time summer gig; a first and only intended experience in the world of retail.… Read More

Utilizing your Past Relationships to Embrace Your Present Success

Feb 14, 2015 If you are anything like me you find yourself reliving the trials of your past and how you should have reacted to them, more often than you, or I, care to admit.  You find yourself cringing at a past peer, or laughing at the memory of a great employee all while you are… Read More