When District Managers Distract

Last Wednesday as my Grandmother and I entered Pier 1 Imports and for the snowiest day of the year the store actually had three different sets of customers. The store was also filled with the laughter of five Pier 1 employees, only one wearing the blue Pier 1 apron.  One wore only a sweater and a name tag,… Read More

Field Training

One of the beauties of customer service is that we have the rare opportunity to play both sides of the field at any given point of our day.  I once had a boyfriend who was also a store manager in my company (yes one of those forbidden and torrid long distance in work affairs) who… Read More

The Psychology of A**holes

It’s a problem that has been sweeping the world of retail.  A problem that has haunted our nightmares and without them our job would be so much better…It’s a problem I heard complained about in my stores and it’s the that stories continue to haunt us in so many retail blogs! A Simple Logistics Equation: Where… Read More