There are days in sales when you are inspired by your customers, you are ignited by your passion, and you are driven by your successes. However, this is not everyday. There are other days when you feel so berated by customers and overrun by your failures, that you find yourself sifting through a blog … Continue reading 12 Ways to Surround Yourself with Happy Customers
Mall Goths, as they are most commonly referred, are an endangered species amongst the mall rat population. Their rapidly dwindling numbers make the sighting almost picture worthy so that they may serve as a cautionary account for our future generations. It was February 2011 and I stood at the jewelry wall with my assistant, Clint, mindlessly stocking earrings. … Continue reading Shopgirl and the Wiccan
Mayfield was my first hire as a new manager, the best words I can think to describe him was a "cool cat". He spoke softly, but with strong convictions. He believed in hard work, and wearing a dress in public did not disturb his masculine security. He held deeply a passion for indie music, and taught me much … Continue reading Key Chains “R” Us
Really unique perspective. Can't say I 100% agree with it, but there are times when the associate holds a certain expertise in a subject matter, which then leads to us being able to better aid the customer. What do you think?
It was past closing time on the first day on the floor for one of my new trainees in Sedona. I was reviewing the shutting down of registers as our final family of customers took their time about the store finding the perfect souvenir for each family member. When they made their way to the … Continue reading The BOA Will Take You Down!