"Johnny and Tim came in the store today," I could hear his Joe Cool voice through Lydia's receiver, though she sat a seat over from me. "Who are they," Lydia had just been complaining to me about the love this keyholder from North Carolina had for himself. Something about walking into the backroom and finding him … Continue reading Celebrity Status and Retail
This past year the newly renovated Saks 5th Avenue opened its doors in the Houston Galleria. When I was in college I frequented this particular location because I had someone in my extended family that worked the beauty counter up front. I rarely dared to venture further, I felt intimated, much like someone dressed simply like me … Continue reading My Stroll Through Saks 5th
December 22nd 2016 10:00am ::Phone Rings:: Amber: Hello, thank you for calling Brookstone this is Amber, how may I help you? Me: Hi Amber, I know only three days to Christmas in a town full of engineers that this is a shot in the dark, but do you happen to have any Star Wars drones … Continue reading Do You Have Any Star Wars Drones In Stock?
My daughter loves shoe shopping! No really, I don't think you understand, when we pass by a Stride Rite store, at the tiny age of 2, she will sit in silent but pleasant protest outside the display window in hopes that her father and I will stop and head in with her. I believe in self-expression … Continue reading Stride Rite:: Durability and Patience
When I was just a young retail sapling, a customer by the name of John entered the store. His clean shaven scalp gleamed as brightly in the light as the Calcite orbs he found himself entranced by. "I want one that's black and white checkered," he would say while adjusting his polo collar. Calcite is … Continue reading Connecting with Difficult Customers