One more institution hits the rocks…

Originally posted on martin herman:
I went into a Sears store the other day.  I was looking for a cap – a plain black cap. It was a bright and shiny morning.  I got to the Mall at about ten minutes to ten. I remember it so clearly because it was one of the first…

Dear Customers, We Want Your Feedback

Customer Complaints have dated back to the dawning of time, no seriously pictured above is a customer complaint about the poor quality of purchased copper, and the demand for a refund from 1750 BC.  Listening to the concerns and satisfaction of our customers is how a company gauges its ongoing training and keeps up with the… Read More