Communication Binders

What does one use communication binders for?  I thought to myself as my district manager lightly covered some tactics other successful managers do.  As a teacher I wanted to avoid the use of these binders considering the ideas I had to utilize them for were eerily close to the ideas that I had for my… Read More

Field Training

One of the beauties of customer service is that we have the rare opportunity to play both sides of the field at any given point of our day.  I once had a boyfriend who was also a store manager in my company (yes one of those forbidden and torrid long distance in work affairs) who… Read More

Keeping Employee Confrontation Professional

Spring 2010 Michelle was my assistant, and she was a stellar one at that.  In my absence the store didn’t miss a beat and when I went onto pursue bigger better things she took over the store in my stead, successfully running it for years.  When I left my position as DM to raise my… Read More

Giving Belonging

Here we tread down slippery ground, one of the most difficult aspects of management to juggle, particularly in retail. We must get to know our employees on a personal level without befriending them.  But we must understand who they are to inspire them and to motivate them.  We must know what they need us to communicate to them.  One… Read More

Creating Competency

Here we tread down slippery ground, one of the most difficult aspects of management to juggle, particularly in retail. We must get to know our employees on a personal level without befriending them.  But we must understand who they are to inspire them and to motivate them.  We must know what they need us to communicate… Read More