Useless Pondered Ideas & Hypocrisy

September 2008 His dark jet black hair fell over his hazel eyes that appeared radiant against his pale alabaster complexion.  He held his hands to his mouth, fingers outstretched, revealing 8 sparkling Stainless Steel rings scattered amongst his knuckles.  He would pace to and fro before the register while his digits danced before his lips, creating a rhythmic… Read More

You’re a Sales Associate. Do You Know How Amazingly Important You Are?

You are the most vital gear in the entire build up of the company.  You and your sales team create the spirit squad for your company, with high energy and excitement for your product and what you do.  Without your amazing efforts your company would not be as prosperous as it is, your supervisors are… Read More

Field Training

One of the beauties of customer service is that we have the rare opportunity to play both sides of the field at any given point of our day.  I once had a boyfriend who was also a store manager in my company (yes one of those forbidden and torrid long distance in work affairs) who… Read More

Keeping Employee Confrontation Professional

Spring 2010 Michelle was my assistant, and she was a stellar one at that.  In my absence the store didn’t miss a beat and when I went onto pursue bigger better things she took over the store in my stead, successfully running it for years.  When I left my position as DM to raise my… Read More

Why Struggling Employee’s should Speak Out!

When I interviewed Chris he had the look of a person who was genuine and friendly.  He had an inviting smile that customers would melt for, and I knew he had the job before even asking my first question.  His answers were confident and he spoke highly of his achievements at past employment, jobs that most people… Read More