Protocol of Handling an Accidental Overcharge

Although it shouldn’t be a regular occurrence it can happen in an instance, and it happens to everyone who has to manually punch in the amount charged to a credit card.  You are talking to the customer, or perhaps your finger lingers too long on a 0.  Maybe you are just feeling so flustered and… Read More

Forbes Top 5 Retail Employers 2015

1. Costco Overall Rating: 3.9 out of 5 Part-time Cashier: $15.87 an hour (part time up to 24 hours) Supervisors: $48,464 average annual salary Pros: Pay, health and dental benefits, plethora of other misc. benefits, stock options (that actually pay out), paid holidays (MLK, Easter, etc.), overtime pay on Sunday, structured around teamwork. Lots of options… Read More

One more institution hits the rocks…

Originally posted on martin herman:
I went into a Sears store the other day.  I was looking for a cap – a plain black cap. It was a bright and shiny morning.  I got to the Mall at about ten minutes to ten. I remember it so clearly because it was one of the first…

Q & A: Ask Me Anything

I think this should be a fun activity with my followers and blogger friends.  In my blog I write to you mostly from the stand point of a confident manager, but for the first two or three years of retail I was just your “average joe” shop girl.  If it was terrible, cruel, and bitter… Read More

You’re a Sales Associate. Do You Know How Amazingly Important You Are?

You are the most vital gear in the entire build up of the company.  You and your sales team create the spirit squad for your company, with high energy and excitement for your product and what you do.  Without your amazing efforts your company would not be as prosperous as it is, your supervisors are… Read More