Creating Competency

Here we tread down slippery ground, one of the most difficult aspects of management to juggle, particularly in retail. We must get to know our employees on a personal level without befriending them.  But we must understand who they are to inspire them and to motivate them.  We must know what they need us to communicate… Read More

Communication: The Importance of Employee Feedback

Feedback lacked incredibly in my retail experience.  As an associate, manager, or even as a district manager consistent feedback was something I never received.  As a manager I would grow nervous so I would ask my DM, “am I doing a good job, I just don’t know.”  She would laugh, “trust me, if you were… Read More