Communication: How to Give Feedback

Last Tuesday I discussed the importance of consistent feedback from management to employees, but I did not cover how to administer this feedback.  I once had an assistant who had an incredibly rash way of offering feedback to employees, most of her feedback was more damaging than helpful.  Frustrated I went to my extremely wise roommate at… Read More

Creating Competency

Here we tread down slippery ground, one of the most difficult aspects of management to juggle, particularly in retail. We must get to know our employees on a personal level without befriending them.  But we must understand who they are to inspire them and to motivate them.  We must know what they need us to communicate… Read More

Communication: The Importance of Employee Feedback

Feedback lacked incredibly in my retail experience.  As an associate, manager, or even as a district manager consistent feedback was something I never received.  As a manager I would grow nervous so I would ask my DM, “am I doing a good job, I just don’t know.”  She would laugh, “trust me, if you were… Read More