Tend to Your Own Grass: A Retail Parable

It was just as all the stores in the central time zone were shutting down when I stepped out of my flight from Phoenix and onto the bright shimmering white ceramic tiles of the DFW airport.  The layover would be about an hour.  I loved traveling late at night, the airport seemed to slow from… Read More

7 Keys to Firing Fair

Sometimes as managers of any field we reach a point with an employee that we are out of resources to truly help them succeed.  Their progress and motivation is not there despite our endless efforts of encouragement, and repetitive training.  Let’s face it some people are just not made for some jobs, this does not… Read More

5 Simple Tips to Extinguish Employee Burn-Out

It happens to everyone, even your brightest most valuable players will hit burn out every once and awhile.   Although we would love to be the everlasting support and cheerleaders to every member of our team twenty four hours a day, seven days a week there will be times when our employee’s motivation may fall… Read More

5 Simple District Manager Practices That Inspire Results

It was Sabrina’s first day as the newest district manager of the mid-level retailer that she had represented for the past three years. She sat down at the desk in her private office, the transition from sales floor to corporate was surprisingly alienating.  She wanted to be back in the stores, but in her district… Read More

Why I Prefer Shopping Online and Not in Your Store and How You Can Get Me Back

Yes!  I admit it.  I love to shop online.  But there are a lot of things that online shopping can’t do for me.  When clothes shopping, I can’t touch the material first or even try it on.  I can’t really get a good idea of the size of something like furniture or how it will… Read More