7 Funny Side Effects Of Working Customer Service

So you’ve landed your first huge gig in the retail industry.   As you are obviously so excitedly preparing yourself for all the possibilities of this wondrous opportunity let me warn you there may be unexpected side effects. Queu musical montage of mid-life socialites leaping through wheat fields and paddling boats Random Public Outbursts I… Read More

5 Simple Tips to Reward Exceptional Customer Service

What You May Not Know. With many retailers the employees are not measured on the lump sum of the sale, but instead the quality of their sales in two different categories.   This means that your 500 dollar purchase of a chair is great for their average sale numbers but will dramatically effect the number of products… Read More

Chick-Fil-A Mission Statement

“To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.” Some things in life are just undeniable: Cows cant’s spell Nothing makes a stay at home mom more innovative than Cow Appreciation Day And you’ll always crave a… Read More

Shop Girl Favs

November is over, meaning the election is done, the turkey is eaten, and black Friday is complete.  As I surfed through blogs, Facebook, Instagram, and other various sources of social media I felt bombarded by negativity, and a definite divide.   Trump vs Hilton.  Racists VS The Rest of us (Seriously how is racism still a… Read More

My Part in Aeropostale’s Fall

Below is an article I wrote a year and a half ago (March 25, 2015) on the crumbling foundations of teen retailers, with a focus on Aeropostale.   This past week as I visited four malls in Houston, TX I felt repercussions of their struggles.  Although in reality only a little over a quarter of their… Read More