Last week my husband sent me to Quizno’s to pick up lunch for himself and his boss. The Quizno’s closest to my house is ran by the nicest older couple but found sadly empty most hours of the day. The owner has a strong accent so at times is difficult to understand but he makes a point to be familiar with his customers and his community. The wall along the assembly line is covered in sponsoring they offer to several local schools and community sports teams. The owner remembers you, and cracks jokes with you. He will ask you about your children if they are not with you during your visit, and play with them when they are present in the store.
This past week upon check out he laughed as I told him that this particular day I was not there for myself but instead my husband and his boss. He showered me with praise for my kindness and consideration to my husband, and then went on to explain that he would write a note to my husband to remind him of that. “I love my great wife”, it read across the paper. He handed me a coupon for a free chip and coke with my order and then offered any further help to my car with drinks and food in tow. I left with a smile, and eager to return again the next day with the kids and nanny to utilize my coupon.
Employees: How can you make your customers smile today?
Customers: Tell me how you have been made to feel appreciated in the past.