This is so frustrating to even read the poor customer service. How hard would it be to just help the man, and make a happy customer? I’m sure if they blogged I’d be reading this
I was obviously trying to have a department meeting with my staff when this customer just kept interrupting us, it was obvious we were busy and already running late on our morning duties since the store opened late, doesn’t he have eyes? I’m not his personal shopper.
Customers Advice: Sad to say it’s not too far from my general experience in big box anchor stores…how often does a similar situation happen to you?
Retail Workers Advice: We have all been there, we have something we are really focused on and our focus is broken again and again by customers or other outside sources. Or we have a message we desperately feel we need to relay to our staff. How do you feel this was handled?
I went into a Sears store the other day. I was looking for a cap – a plain black cap.
It was a bright and shiny morning. I got to the Mall at about ten minutes to ten. I remember it so clearly because it was one of the first bright shiny mornings here in central Connecticut since the Revolutionary War – or at least it seemed that long since we had such a bright and shiny day.
As I looked in through the rolling entrance gate separating the Mall from Sears I could see someone setting up her register in the store about 20 feet away from the gate. She saw me and with a broad smile said, “We open at ten.”
At ten on the dot we made eye contact again but there was no movement towards the gate.
At five passed ten I knocked on…
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