Read the following with your point of view in mind:
As a customer, what would be your impression of the employees? The manager?
As a sales associate, has this happened to you? What’s your story?
As a retail manager, do you feel the action taken was appropriate, or what you would have done? why or why not?
I was in a VERY large store that sells groceries, dry goods and just about anything else you can think of. I was in the grocery part which was right beside one of the storeroom doors. There was a lot of laughter coming from the storeroom. As I’m standing there, two managers went in and told the staff to stop. I close enough to hear it all. They were nice about it but wanted it stopped. When the managers came out, I was still there (I’m picky about my bread). I mentioned how nice it was to hear laughter in the workplace and happy employees. They were obviously a little taken back by my comment. I don’t recall exactly what the manager’s reply was but it was something like, ‘well they shouldn’t be doing that.’ I understand management’s position but I can tell you there were at least three sales associates out on the floor in the dept where I was, one staff and the two managers so it’s not like customer service could have been or was affected. Or that staff appeared to be not working. So I ask, what was the harm? Yup. It was a little loud but to tell them to stop?…as you have said in previous posts, it’s the sales associates that make the business successful. Let them be happy. –Mainly Rebloggs