Delegating tasks is an essential concept of the role of a manager. As simple as it may seem (and it makes it that much more difficult to write this post), there are some very essential rules to follow when communicating tasks to your employees.
–Make sure that the tasks are written down. When you leave your employee’s for the day with a grocery list of tasks be sure to have them take notes, or have it already written out for them.
-Assign tasks that can be done individually to specific individuals, so that one employee is not stuck picking up all the slack. This also makes it easier to target accountability, and who to issue your feedback to at the conclusion of a task.
–When issuing instructions give the “why”. Why is this task essential to the running of your store? A filthy shelf sells less product then a pristine shelf. Employees would rather feel confident that what they are doing is essential and not just random busy work you imagined up to keep them from standing around.
–Do not overtask. Do not assign so many tasks that it distracts your employees from their primary focus of customer service.
–Explain your overall expectation of the outcome. Be specific, how do you want the job executed, and how should it look when it is done.